Privacy Policy – TopShell Plumbing
This Privacy Policy explains how TopShell Plumbing (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit our website, use our plumbing services in Ft. Wright, KY, or interact with us through phone, email, or SMS.
1. Information We Collect
1.1 Personal Information
We may collect the following details when you contact us, request service, or schedule an appointment:
- Full name
- Phone number
- Email address
- Service address
- Service details or
1.2 Non-Personal Information
We may also gather non-identifiable information such as:
- Browser and device information
- IP address
- Pages visited and time spent on our website
- Basic analytics through cookies or tracking tools
2. How We Use Your Information
We may also gather non-identifiable information such as:
- Provide, schedule, and improve plumbing services
- Respond to inquiries or emergency requests
- Confirm appointments and send service-related updates
- Share maintenance reminders or promotional messages (only with your consent)
- Maintain business records and comply with legal requirements
3. Sharing Your Information
TopShell Plumbing does not sell or trade your personal information. We may share limited data with:
- Trusted third-party providers (hosting, email, analytics)
- Legal authorities when required by law
All partners are required to keep your information secure and confidential.
4. Cookies and Tracking Technologies
Our website may use cookies to:
- Improve website performance
- Personalize your visit
- Analyze traffic and site engagement
You may disable cookies in your browser settings, but certain features may not work as intended.
5. Data Security
We use secure systems and industry-standard practices to safeguard your information. While we strive to protect your data, no online transmission is 100% secure.
6. Your Privacy Rights
Depending on your location, you may request to:
- Access or correct your personal information
- Ask for deletion of your data
- Withdraw consent for marketing communications
- Request a copy of stored information
To exercise these rights, contact us at:
Email: service@topshellplumbing.com
Phone: 859-577-9917
7. SMS Opt-In & Messaging Consent
TopShell Plumbing collects verbal and online opt-ins for SMS communication.
Verbal Opt-In
When speaking with our team, you may be asked if you’d like to receive:
- Appointment reminders
- Dispatch notifications
- Service updates
- Job completion messages
Customers are informed:
“Message & data rates may apply. Message frequency may vary. Text HELP for assistance and STOP to unsubscribe.”
We do not share phone numbers with third parties for marketing.
Online Opt-In (Contact Form)
By submitting our online form, you agree to receive text messages from TopShell Plumbing, including automated messages. Consent is not required to make a purchase.
You may reply STOP to unsubscribe or HELP for more info. Data is kept private and never sold.
8. Third-Party Links
Our website may link to external sites. We are not responsible for their content or privacy practices. Please review those policies before sharing personal information.
9. Children’s Privacy
Our services are not directed to children under 13.
We do not knowingly collect children’s data.
If such information is discovered, we will delete it promptly.
10. Terms & Conditions
By using our website or services, you agree to:
- Follow all applicable laws
- Understand that third-party content is outside our control
- Acknowledge the SMS terms outlined in this Privacy Policy
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Revisions will be posted with a new Effective Date.
12. Contact Us
For questions, concerns, or privacy-related requests, contact:
TopShell Plumbing
Email: service@topshellplumbing.com
Phone: 859-577-9917
Address: 1717 Dixie Highway, Ft. Wright, KY 41011 Work Hours:
Open 24/7